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Returns & Refunds policy
Eligibility for Returns
You may return unused items within 5 days of delivery for a full refund. Certain items are not eligible for return, including: Perishable goods (e.g., cosmetics)
Personalized or custom-made items
Items marked as final sale
To be eligible for a return, items must be in their original condition with all tags attached and in the original packaging.
How to Initiate a Return
Contact our customer service team at contact@ellachiq.com to request a return authorization (RA) number.
Please provide your order number, the items you wish to return, and the reason for the return.
Once your return is approved, you will receive an RA number and instructions on how to return your items.
Return Shipping
You are responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong item shipped, defective item). We recommend using a trackable shipping method and purchasing shipping insurance for your protection.
Refunds
Due to the digital nature of our products, all sales are final and non-refundable once access to the files has been granted.
If you experience any problems with your download or file, please contact us at:
We will gladly assist you and resolve any issue.
We respect your privacy.
We collect only the information necessary to process orders, including name, email address, and billing details. This information is used solely to complete transactions and provide customer support.
We do not sell, trade, or share your personal information with third parties, except when required to process payments or comply with legal obligations.
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at millenella@icloud.com. We will provide instructions on how to return the item and issue a replacement or refund.
Additional Notes
This Return Policy applies only to purchases made on ellachiq.com. We reserve the right to refuse returns that do not meet the above criteria.
This Return Policy is subject to change without notice.
All products sold on ellachiq.com are digital downloads.
Due to the nature of digital content, all sales are final and non-refundable once the file has been downloaded or accessed.
Please make sure to review product descriptions, file formats, and requirements carefully before purchasing.
If you experience any issues with your download, file quality, or access, we are happy to help. Contact us at:
We will respond as soon as possible to resolve the issue.
By completing a purchase, you agree to these terms.
Unauthorized sharing, reselling, or redistribution of files is strictly prohibited.
All products are delivered digitally.
After successful payment, you will receive an email containing your download link.
Download links are available for a limited time as specified on the product page.
If you do not receive your download email, please check your spam folder or contact us
If you have any questions about our Return Policy, please contact us at